Q: Does the CG-100 work on a MAC?
No, the application was designed to work in a Windows environment only.
Q: Can the CG-100 be used with other switchers?
Yes, it can be used as a downstream keyer. The video connection type is dependent on the Decklink™ card that is used with the CG-100. For example, the SDI Decklink™ card will only key SDI and the Decklink Studio™ will only key a composite or component video signal.
Q: Can I install the CG-100 in a PC with Windows Vista™?
Yes, it has Vista™ compatibility.
Q: I just purchased the CG-100. How do I install it?
Please review the “README FILE” on your CD, it contains the proper installation steps. However, If you would like to review it now, please click this link: CG-100 Installation Guide.
Q: I see two serial numbers on the box, which one do I use during the installation?
Please use the 20-digit alphanumeric number as shown below:
Q: Can the CG-100 be installed on multiple computers?
Because the CG-100 software only includes a single user license, if you need to install it on multiple machines it will require additional licenses, which means you will have to purchase the CG-100 software and dongle for each machine. However, you can install it on multiple computers if you use them only one at time. You would have to reinsert the dongle each time you are using a different computer.
Q: When I activate the software through the SE-800′s “EXT KEY” button I am seeing a green flash on the video output, is this normal?
The reason the green flash occurs is because the Decklink card is in output mode by default and needs to be reset. To avoid the “green flash” activate the CG-100 program before activating the EXT KEY button.
Q: Can I re-install CG-100 on a new, different computer?
Yes, as long as it is removed from the previous system. The key will need to be reset by Datavideo before you can re-install and re-activate the software. This process will require a minimum of one business day. Please email your 20-digit serial number and full contact details to
Q: How do I connect my SE-800 to the CG-100 which uses the standard Decklink™ card?
Refer to this diagram:
Q: How do I connect my SE-500 to the CG-100 which uses the Decklink SP™?
Refer to this diagram:
Q: Can I activate the CG-100 with the SE-800 external key input by a single button press?
Yes, please follow the directions below to setup your SE-800:
- Press Input format button 5 times until all of the LEDS are on (A-B-C-D).
- A flashing “P” will appear on the LED Readout.
- Enter “02″ on the number pad then press the enter key “ENT”.
- Press “SPD” (Speed) to change the flashing “Y” (looks like a backwards Y) to an “N”, and then press “ENT”.
- Press Input Format button to exit the Program mode.
The mixers external Key button will now function as a on or off toggle. (Note: The internal key will be disabled).
I thought that the new CG-100 software came with a dongle and then could be installed in multiple computers but still only used in one at a time.
Hi John,
Yes, you are correct, the CG-100 can be installed several computers and used only one at a time. This is because the software needs the dongle to work, and we only provide 1 dongle with each package. We do not sell additional dongles for additional computers at this time.
Thanks!