Q:What is the warranty of my product?
If you register your product within 30 days of purchase, it is 2 years.
Q:What if I need a repair and my product is out of warranty?
Please call us, we still may be able to help you.
Q:How long does repair take?
It depends on the damage. Most times turn-around time is 14 business days.
Q:Can I get a loaner while my product is being repaired?
Please call us so we can assess your situation.
Q:What if my product is discontinued?
If you registered the product within 30 days of purchase, we will still honor our 2 year warranty policy.
Q:What about my Nnovia product? can I still send my repairs to Datavideo?
Please call 408-436-1486 (xt. 109) for Nnovia Repairs only. Nnovia products are no longer manufactured or available from Datavideo.
Q:What would void my Warranty?
If you dropped the product or it was damaged when you shipped it some where, if you poured liquids on your products, if you opened the casing of the product and tried to fix the inner parts , among other things. Please call us so we can assess your situation.
Q:Can I purchase an extended warranty?
Yes. The cost will depend on the value of your product, and you must purchase it at the time that you register your product.
Q:How do I register a product?
At our main website : datavideo.us or call us!
Q:How much is labor?
If you are under warranty-free. If not $75.00
Q:Are parts included in the warranty?
Yes, we also include labor and return shipping under the warranty .
Q:Do you warranty b-stock products or used products?
Please call us for details.